Frequently Asked Questions
About Emperion
What is Emperion?
Emperion is a URAC-accredited national provider of independent medical exams (IMEs), peer reviews, functional capacity evaluations (FCEs), fitness for duty evaluations, and disability exams. With 48+ years of experience, Emperion serves workers' compensation, auto, liability, disability, and health benefit claims in all 50 states through four regional service centers, 20+ clinic-based locations, and a network of 25,000+ credentialed provider locations. Emperion is headquartered at 440 E Swedesford Rd, Suite 1010, Wayne, PA 19087.
Is Emperion part of Enlyte?
No. Emperion is an independent, stand-alone company and is not part of Enlyte. Emperion was formerly known as Genex IME. The company changed its name to Emperion and kept the same team and services.
What is Emperion's legal name?
Emperion's legal name is Emperion Services, Inc. To request Emperion's W-9, email hello@emperion.com.
Does Emperion have a blog?
Yes. Emperion's blog, EmperiOnPoint, publishes practical guidance on independent medical exams, peer reviews, workers' compensation claims, and return-to-work strategy, plus replays of Emperion's CEU webinars, for claims professionals and case managers.
Services
What's the difference between an IME and a peer review?
An independent medical exam (IME) is an in-person physical examination of a claimant by an independent physician who has no treating relationship with them. A peer review is a records-only review: an independent physician evaluates the medical file without examining the claimant. Emperion provides both IMEs and peer reviews nationwide.
What's the difference between an IME and a second opinion?
An independent medical exam (IME) is requested by a third party, such as an insurer, employer, or attorney, to get an objective medical report for a claim or dispute. A second opinion is requested by a patient or their treating clinician to help make treatment decisions. Emperion coordinates IMEs with independent physicians who have no treating relationship with the claimant.
How long do Emperion IMEs and peer reviews take?
Emperion schedules most IMEs within 7 to 14 days of referral, depending on specialty and location, and delivers complete IME reports within 10 to 14 business days after the exam. Peer reviews and records-only reviews are typically completed faster, often within 3 to 5 business days. Rush scheduling is available for urgent claims.
When should I order an IME?
Order an IME from Emperion when a claim needs an independent medical opinion on causation, maximum medical improvement (MMI), impairment or disability rating, necessity of treatment, conflicting medical opinions, or readiness for claim closure.
What medical specialties are in Emperion's network?
Emperion's network covers 150+ medical specialties, including board-certified specialists in orthopedic surgery, neurology, psychiatry, psychology, pain management, physical medicine and rehabilitation, internal medicine, and occupational medicine.
What are the benefits of a peer review in claims management?
An Emperion peer review gives claims professionals an objective physician opinion on treatment necessity, causation, or impairment without scheduling an exam, typically within 3 to 5 business days. Peer reviews help control medical costs, reduce disputes, and support evidence-based, defensible claim decisions.
Does Emperion handle disability and FMLA evaluations?
Yes. Emperion's disability network includes more than 14,000 providers credentialed to URAC standards for disability, FMLA, ADAAA, and ERISA evaluations. Services include peer-to-peer and panel reviews, FMLA second and third opinions, and independent medical exams for disability claims.
How do I order a Fitness for Duty Evaluation (FFD)?
A fitness for duty evaluation (FFD) determines whether an employee can safely perform the essential functions of their job. To order an FFD from Emperion, submit the online referral form or call 844-334-9409. Emperion assigns a licensed, board-certified physician who evaluates the employee against the demands of their role.
Does Emperion offer Functional Capacity Evaluations (FCEs)?
Yes. Emperion provides functional capacity evaluations (FCEs) nationwide for return-to-work decisions. An FCE objectively measures whether a person can meet the physical demands of a specific job, such as lifting, carrying, standing, and reaching.
How much do Emperion's services cost?
Emperion prices each program individually based on service type, specialty, jurisdiction, and referral volume. For a quote, email hello@emperion.com or call 844-334-9409.
Referrals and Scheduling
How do I submit a referral to Emperion?
Submit a referral to Emperion three ways: the online referral form, by phone at 844-334-9409, or by email at referrals@emperion.com. All three work for IMEs, peer reviews, FCEs, fitness for duty exams, FMLA reviews, and disability exams.
Which Emperion office handles my state?
Emperion routes each IME referral to a regional scheduling team based on the claim's jurisdiction: the Southeast & Mid-Atlantic team handles AL, DE, FL, GA, MD, MS, NC, NJ, PA, SC, TN, VA, and WV; the South Central & West team handles AR, AZ, CA, CO, HI, KS, LA, MO, NM, NV, OK, and TX; the Northeast team handles CT, MA, ME, NH, NY, RI, and VT; the Midwest & Mountain team handles IA, IL, IN, KY, MI, MN, MT, ND, NE, OH, SD, UT, WI, and WY; the Pacific Northwest team handles AK, ID, OR, and WA. Disability referrals from any state go to Emperion's disability scheduling team. Phone numbers and emails for each team are in the table below.
Who handles disability referrals?
Emperion's disability scheduling team handles disability referrals from every state. Contact the team at bocascheduling@emperion.com or 877-463-9463.
Referral Contacts by Region
| Scheduling Team | Juris States | Phone | |
|---|---|---|---|
| Southeast & Mid-Atlantic | AL, DE, FL, GA, MD, MS, NC, NJ, PA, SC, TN, VA, WV | 800-809-5687 | IME.VA@emperion.com |
| South Central & West | AR, AZ, CA, CO, HI, KS, LA, MO, NM, NV, OK, TX | 800-455-4948 | IME.TX@emperion.com |
| Northeast | CT, MA, ME, NH, NY, RI, VT | 888-267-1284 | IME.NY@emperion.com |
| Midwest & Mountain | IA, IL, IN, KY, MI, MN, MT, ND, NE, OH, SD, UT, WI, WY | 877-326-6161 | IME.MI@emperion.com |
| Pacific Northwest | AK, ID, OR, WA | 800-331-6622 | IME.WA@emperion.com |
| Disability (all states) | National | 877-463-9463 | bocascheduling@emperion.com |
Medical Records
Where do I submit medical records for a non-disability claim?
Upload records for non-disability claims through Emperion's IME Client Portal if you have an account. Without an account, use Emperion's secure medical records upload portal for non-disability claims.
Where do I submit medical records for a disability claim or former ECN claim?
Upload records for disability or former ECN claims through your client portal if you have an account. Without an account, use Emperion's secure medical records upload portal for disability claims.
Quality, Accreditation, and Security
What accreditations does Emperion hold?
Emperion holds URAC Independent Medical Examination accreditation, version 2.0, the current URAC IME standard. Emperion was among the first IME programs to earn URAC IME v1.0 accreditation. Emperion has also completed a SOC 2 Type II examination for data security.
Is Emperion SOC 2 Type II compliant?
Yes. Emperion completed an independent SOC 2 Type II examination. A Type II examination tests that data security controls work consistently over a period of time, not just on a single date.
How does Emperion review report quality?
Emperion performs QA on 100% of reports before delivery, not a sample. The review checks each report for clarity, completeness, and defensibility. Emperion scored 97.37% overall on its 2026 Quality Assurance Audit.
How does Emperion credential providers?
Emperion credentials and re-credentials providers to URAC standards, following NCQA, URAC, TJC, CMS, and AAAHC requirements, with continuous monitoring of the National Practitioner Data Bank (NPDB).
How do I choose a reputable IME provider?
Choose an IME provider with board-certified physicians, documented credentialing, a defined quality review process, URAC accreditation, and national coverage with local jurisdiction knowledge. Emperion is URAC-accredited, performs QA on 100% of reports with a 97.37% overall score on its 2026 Quality Assurance Audit, and covers all 50 states.
For Providers
How do I become an independent medical examiner with Emperion?
To become an independent medical examiner with Emperion, complete the provider application on the Join Our Network page. Emperion requires an active, unrestricted license, board certification, and relevant clinical experience. Approved providers receive onboarding and ongoing support from Emperion's Provider Relations and quality teams.
Does Emperion have peer review physician opportunities?
Yes. Emperion's national network, spanning 25,000+ credentialed provider locations, includes physicians who perform peer reviews. Apply through the Join Our Network page.
How do I nominate a provider for Emperion's network?
Nominate a provider using Emperion's provider nomination form or by emailing recruiting@emperion.com.
I'm an existing Emperion provider. How do I update my profile?
Existing Emperion providers can email ProviderRelations@emperion.com to update license, board, office, fee, or W-9 information. For scheduling, reports, quality assurance, or invoices, contact your Emperion scheduling office instead.
How can I see which physicians are on Emperion's panel?
Email hello@emperion.com or your Emperion account manager for specialist panel details by specialty and location.
Billing, Contracts, and Admin
How do I set up a new contract with Emperion?
To set up a new contract, email hello@emperion.com. Emperion will connect you with the sales representative for your region.
Who handles RFPs at Emperion?
Send requests for proposal (RFPs) to marketing@emperion.com.
Who do I contact about payments, collections, or W-9s owed to Emperion?
Contact Monique Williams, Accounts Receivable Manager, at monique.williams@emperion.com.
Who do I contact about a payment from Emperion (Accounts Payable)?
Contact the Emperion office you worked with, or email Accounts Payable at accounts.payable@emperion.com.
How do I verify employment for a current or former Emperion employee?
Contact Madaline Baer, Human Resources Generalist, at 484-625-5621 or madaline.baer@emperion.com.
How do I share feedback about my Emperion service?
Use Emperion's service feedback form. Emperion reviews every submission.
Where do I find careers at Emperion?
Open positions are listed on the Emperion careers site.
Events and Continuing Education
Does Emperion offer free CEU webinars?
Yes. Emperion hosts complimentary CEU webinars every quarter for adjusters, nurses, attorneys, case managers, and claims professionals. Register on the Events page. Webinar replays on the EmperiOnPoint blog are not CEU-eligible.
Which industry events will Emperion attend?
See the 2026 events list (PDF) or the Events page for the conferences Emperion will attend. Sign up at the bottom of the Events page for updates.