Frequently Asked Questions
Q: I have a provider I'd like to refer to your network. Who should I contact?
A: Great! We are always looking to add talented providers to our panel. Check out this link for more information. Alternatively, you can email recruting@emperion.com to get started.
Q: How can I submit a referral?
A: Submitting referrals is easy using our online referral form or by calling 844.334.9409. You can also email your referral to referrals@emperion.com. Whatever is easiest for you!
Q: Where can I submit medical records to Emperion?
A: You can either load the records through the Client IME portal if you have access or our secure online medical records portal at this link.
Q: Who do I contact if I have general questions?
A: Feel free to engage with Eva, the Emperion Virtual Assistant. You can also send us a message using our super short, one-minute survey and ask someone from Emperion to contact you.
Q: What accreditations does Emperion hold?
A: Emperion was among the first IME programs to receive URAC IME v1.0 accreditation, validating our systems, processes, and performance against national standards. Today, Emperion holds the highest URAC IME accreditation, v2.0.
Q: What does your Quality Assurance process entail?
A: We love discussing Quality! To Emperion, Quality Assurance and Quality Management are paramount. We know that a high-quality and defensible report is key. Contact us to discuss our proprietary “Two Tier” Report Review process.
Q: What about provider credentialing?
A: Our credentialing process is compliant with NCQA, URAC, TJB, CMS, and AAAHC Standards. Reach out for more information!
Q: Where do I see info about webinars and events?
A: Visit our dedicated events page for all the details. We regularly update this page, so to be informed before everyone else, be sure to fill out the one-minute form at the bottom of the page to stay in the know!
Q: Who do I contact about RFPs?
A: Please email marketing@emperion.com to connect with Emperion about the request for proposal process.
Q: What are your rates/prices?
A: Due to the complex nature of our industry, please contact us to get the conversation started.
Q: Is Emperion part of Enlyte?
A: Emperion is a stand-alone company that was formerly known as Genex IME. We are the same people, same service, but with a new name.
Q: Who do I contact about setting up a new contract with Emperion?
A: We have sales representatives all over the country ready to assist. Just email hello@emperion.com and we’ll get you to the right person.
Q: How can I tell which providers/doctors are in your panel?
A: Just email hello@emperion.com or your account manager for more information on our specialist panels. We’re always happy to assist!
Q: I am a provider, and I would like to join your panel. Who do I contact?
A: Fill out this quick form, and we’ll be right with you.
Q: I am an existing provider on the Emperion panel, and I need to update my profile information (license, boards, office information, fees, new W9, etc.). *Please do not send questions about scheduling, quality assurance, reports, or invoices. Your scheduling contact can assist with this.
A: Just email ProviderRelations@emperion.com and we’ll get your profile updated.
Q: Who do I contact to verify employment?
A: Please contact Madaline Baer, Human Resources Generalist, at 484-625-5621 or madaline.baer@emperion.com.
Q: Where do I find out about careers, open positions, and working at Emperion?
A: Please visit the Emperion careers site for more information on careers, open positions, and working at Emperion.
Q: I have a question about payments, collections, and/or W9. Who should I contact?
A: Please contact Monique Williams, Accounts Receivable Manager, at monique.williams@emperion.com.
Q: I have a question about a payment. Who should I contact? I need to contact Accounts Payable.
A: It’s best to reach out to the office that you initially worked with for support. Alternatively, you can email accounts.payable@emperion.com.
Q: Something didn’t go quite right with my service, and I want to share my feedback. What’s the best way of doing this?
A: We’re sorry that something didn’t go quite right. Please let us know using our feedback form, and we’ll address your concerns right away.
Q: Which events will you be attending?
A: Check out this list or review the Events page to stay informed.
Q: What is Emperion’s legal name?
A: Emperion Services, Inc. For our W-9, please email hello@emperion.com.
Q: Who should I contact if I have a referral for one of these states: Alabama (AL), Delaware (DE), Florida (FL), Georgia (GA), Maryland (MD), Michigan (MI), North Carolina (NC), New Jersey (NJ), Pennsylvania (PA), South Carolina (SC), Tennessee (TN), Virginia (VA), West Virginia (WV)?
A: Please contact our Winchester branch either by email: IME.VA@emperion.com or phone: 800-809-5687. The physical address for the Winchester branch is 252 Airport Drive, Lower Level, Winchester, VA 22602.
Q: Who should I contact if I have a referral for one of these states: Arkansas (AR), Arizona (AZ), California (CA), Colorado (CO), Kansas (KS), Louisiana (LA), Missouri (MO), New Mexico (NM), Oklahoma (OK), Texas (TX)?
A: Please contact our Dallas branch either by email: IME.TX@emperion.com or phone: 800-455-4948. The physical address for the Dallas branch is 5501 LBJ Freeway, Suite 710, Dallas, TX, 75240.
Q: Who should I contact if I have a referral for one of these states: New York (NY), New Hampshire (NH), Connecticut (CT), Massachusetts (MA), Maine (ME), Rhode Island (RI), Vermont (VT)?
A: Please contact our Dewitt branch either by email: IME.NY@emperion.com or phone: 888-267-1284. The physical address for the Dewitt branch is 5000 Campuswood Drive, Suite 300, East Syracuse, NY, 13057.
Q: Who should I contact if I have a referral for one of these states: Iowa (IA), Illinois (IL), Indiana (IN), Kentucky (KY), Michigan (MI), Minnesota (MN), North Dakota (ND), Nebraska (NE), Ohio (OH), South Dakota (SD), Wisconsin (WI)?
A: Please contact our Troy branch either by email: IME.MI@emperion.com or phone: 877-326-6161. The physical address for the Troy branch is 3001 West Big Beaver Road, Suite 330, Troy, MI 48084.
Q: Who should I contact if I have a referral for one of these states: Alaska (AK), Hawaii (HI), Idaho (ID), Montana (MT), Nevada (NV), Oregon (OR), Utah (UT), Washington (WA), or Wyoming (WY)?
A: Please contact our Seattle branch either by email: IME.WA@emperion.com or phone: 877-326-6161. The physical address for the Seattle branch is 1200 5th Avenue, Suite 600, Seattle, WA 98101.
Q: Who should I contact if I have a disability referral?
A: Please contact our Boca Raton branch either by email: bocascheduling@emperion.com or phone: 877-463-9463. The physical address for the Boca Raton office is 6111 Broken Sound Parkway NW, Suite 207, Boca Raton, FL, 33487.
Q: How do I schedule an independent medical exam, a peer review, a functional capacity exam, a fitness for duty exam, or other return-to-work-related exams, FMLA, or disability related exams and reviews?
A: The best way to schedule an independent medical exam, a peer review, a functional capacity exam, a fitness for duty exam, or other return-to-work-related exams, FMLA, or disability related exams and reviews is by contacting Emperion and submitting a referral via the website (https://www.emperion.com/referral) or contacting Emperion directly from the Contact Us page.
Q: Does Emperion have a blog?
A: Yes! Emperion does have a blog called EmperiOnPoint. Emperion’s hub for clear, actionable guidance across independent medical exams, peer review, and workers’ compensation claims. From evidence-based IME best practices and return‑to‑work strategies to real‑world case takeaways and webinar replays, we focus on what helps claims professionals and case managers move cases forward faster, fairly, and with confidence. Subscribe to join the OnPoint community and keep your claims strategy ahead of the curve. Check out EmperiOnPoint here: https://blog.emperion.com/onpoint
Q: Does Emperion participate in thought leadership and industry engagement?
A: Yes, at Emperion, thought leadership is more than just a buzzword; it’s a responsibility. By contributing to WorkCompWire’s Leaders Speak series, our experts share meaningful insights—from improving IME quality to advancing return-to-work strategies. These contributions don’t just highlight our expertise; they help shape the future of workers’ compensation. When industry leaders speak, Emperion ensures the conversation keeps moving forward.