Frequently Asked Questions
Q: I have a provider I'd like to refer to your network. Who should I contact?
A: Great! We are always looking to add talented providers to our panel. Check out this link for more information. Alternatively, you can email recruting@emperion.com to get started.
Q: How can I submit a referral?
A: Submitting referrals is easy using our online referral form or by calling 844.334.9409. You can also email your referral to referrals@emperion.com. Whatever is easiest for you!
Q: Who do I contact if I have general questions?
A: Feel free to engage with Eva, the Emperion Virtual Assistant. You can also send us a message using our super short, one-minute survey and ask someone from Emperion to contact you.
Q: What accreditations does Emperion hold?
A: Emperion was among the first IME programs to receive URAC IME v1.0 accreditation, validating our systems, processes, and performance against national standards. Today, Emperion holds the highest URAC IME accreditation, v2.0.
Q: What does your Quality Assurance process entail?
A: We love discussing Quality! To Emperion, Quality Assurance and Quality Management are paramount. We know that a high-quality and defensible report is key. Contact us to discuss our proprietary “Two Tier” Report Review process.
Q: What about provider credentialing?
A: Our credentialing process is compliant with NCQA, URAC, TJB, CMS, and AAAHC Standards. Reach out for more information!
Q: Where do I see info about webinars and events?
A: Visit our dedicated events page for all the details. We regularly update this page, so to be informed before everyone else, be sure to fill out the one-minute form at the bottom of the page to stay in the know!
Q: Who do I contact about RFPs?
A: Please email marketing@emperion.com to connect with Emperion about the request for proposal process.
Q: What are your rates/prices?
A: Due to the complex nature of our industry, please contact us to get the conversation started.
Q: Is Emperion part of Enlyte?
A: Emperion is a stand-alone company that was formerly known as Genex IME. We are the same people, same service, but with a new name.
Q: Who do I contact about setting up a new contract with Emperion?
A: We have sales representatives all over the country ready to assist. Just email hello@emperion.com and we’ll get you to the right person.
Q: How can I tell which providers/doctors are in your panel?
A: Just email hello@emperion.com or your account manager for more information on our specialist panels. We’re always happy to assist!
Q: I am a provider, and I would like to join your panel. Who do I contact?
A: Fill out this quick form, and we’ll be right with you.
Q: I am an existing provider on the Emperion panel, and I need to update my profile information (license, boards, office information, fees, new W9, etc.) *Please do not send questions about scheduling, quality assurance, reports, or invoices. Your scheduling contact can assist with this.
A: Just email ProviderRelations@emperion.com and we’ll get your profile updated.
Q: Who do I contact to verify employment?
A: Please contact Madaline Baer, Human Resources Generalist, at 484-625-5621 or madaline.baer@emperion.com.
Q: I have a question about payments, collections, and/or W9. Who should I contact?
A: Please contact Monique Williams, Accounts Receivable Manager, at Monique.williams@emperion.com.
Q: I have a question about a payment. Who should I contact?
A: Reach out to the office that initially contacted you for support.
Q: Something didn’t go quite right with my service, and I want to share my feedback. What’s the best way of doing this?
A: We’re sorry that something didn’t go quite right. Please let us know using our feedback form, and we’ll address your concerns right away.
Q: Which events will you be attending?
A: Check out this list or review the Events page to stay informed.