Frequently Asked Questions
Q: Are there national providers that specialize in medical evaluations for Workers' Compensation and disability claims?
A: Yes, Emperion specializes in independent medical evaluations (IMEs), peer/record reviews, impairment ratings, and disability exams for workers’ compensation and disability claims.
Q: I have a provider I'd like to refer to your network. Who should I contact?
A: Great! We are always looking to add talented providers to our panel. Check out this link for more information. Alternatively, you can email recruting@emperion.com to get started.
Q: How can I submit a referral?
A: Submitting referrals is easy using our online referral form or by calling 844.334.9409. You can also email your referral to referrals@emperion.com. Whatever is easiest for you!
Q: Where can I submit medical records to Emperion that are not related to a disability claim?
A: You can either load the records through the Client IME portal if you have access or our secure online medical records portal at this link.
Q: Where can I submit medical records related to a disability claim or a former ECN claim?
A: You can either load the records through the portal if you have access or the secure online medical records portal at this link.
Q: Who do I contact if I have general questions?
A: Feel free to engage with Eva, the Emperion Virtual Assistant. You can also send us a message using our super short, one-minute survey and ask someone from Emperion to contact you.
Q: What accreditations does Emperion hold?
A: Emperion was among the first IME programs to receive URAC IME v1.0 accreditation, validating our systems, processes, and performance against national standards. Today, Emperion holds the highest URAC IME accreditation, v2.0.
Q: What does your Quality Assurance process entail?
A: We love discussing Quality! To Emperion, Quality Assurance and Quality Management are paramount. We know that a high-quality and defensible report is key. Contact us to discuss our proprietary “Two Tier” Report Review process conducted on 100% of all reports.
Q: What about provider credentialing?
A: Our credentialing process is compliant with NCQA, URAC, TJB, CMS, and AAAHC Standards with continuous NPDB monitoring. Reach out for more information!
Q: Where do I see info about webinars and events?
A: Visit our dedicated events page for all the details. We regularly update this page, so to be the first to know, be sure to fill out the one-minute form at the bottom of the page to stay in the know!
Q: Does Emperion offer complimentary CEU webinar courses to adjusters, nurses, attorneys, case managers, claims professionals, etc.?
A: Yes! Emperion offers complimentary CEU webinar courses on a quarterly basis. Visit our dedicated events page for all the details. If you missed one, you can always watch the #WebinarReplay on Emperion’s OnPoint blog (please note, webinar replays are not eligible for CEUs).
Q: Who do I contact about RFPs?
A: Please email marketing@emperion.com to connect with Emperion about the request for proposal process.
Q: What are your rates/prices?
A: Due to the complex nature of our industry, please contact us to get the conversation started.
Q: Is Emperion part of Enlyte?
A: Emperion is a stand-alone company that was formerly known as Genex IME. We are the same people, same service, but with a new name.
Q: Who do I contact about setting up a new contract with Emperion?
A: We have sales representatives all over the country ready to assist. Just email hello@emperion.com and we’ll get you to the right person.
Q: How can I tell which providers/doctors are in your panel?
A: Just email hello@emperion.com or your account manager for more information on our specialist panels. We’re always happy to assist!
Q: I am a provider, and I would like to join your panel. Who do I contact?
A: Fill out this quick form, and we’ll be right with you.
Q: I am an existing provider on the Emperion panel, and I need to update my profile information (license, boards, office information, fees, new W9, etc.). *Please do not send questions about scheduling, quality assurance, reports, or invoices. Your scheduling contact can assist with this.
A: Just email ProviderRelations@emperion.com and we’ll get your profile updated.
Q: Who do I contact to verify employment?
A: Please contact Madaline Baer, Human Resources Generalist, at 484-625-5621 or madaline.baer@emperion.com.
Q: Where do I find out about careers, open positions, and working at Emperion?
A: Please visit the Emperion careers site for more information on careers, open positions, and working at Emperion.
Q: I have a question about payments, collections, and/or W9. Who should I contact?
A: Please contact Monique Williams, Accounts Receivable Manager, at monique.williams@emperion.com.
Q: I have a question about a payment. Who should I contact? I need to contact Accounts Payable.
A: It’s best to reach out to the office that you initially worked with for support. Alternatively, you can email accounts.payable@emperion.com.
Q: Something didn’t go quite right with my service, and I want to share my feedback. What’s the best way of doing this?
A: We’re sorry that something didn’t go quite right. Please let us know using our feedback form, and we’ll address your concerns right away.
Q: Which events will you be attending?
A: Check out this list or review the Events page to stay informed.
Q: What is Emperion’s legal name?
A: Emperion Services, Inc. For our W-9, please email hello@emperion.com.
Q: Is Emperion SOC 2® Type II compliant?
A: Yes. Emperion completed an independent SOC 2® Type II examination, and our issued report demonstrates our sustained commitment to protecting customer data through strong, reliable controls.
Q: Who should I contact if I have a referral for one of these states: Alabama (AL), Delaware (DE), Florida (FL), Georgia (GA), Maryland (MD), Michigan (MI), Mississippi (MS), North Carolina (NC), New Jersey (NJ), Pennsylvania (PA), South Carolina (SC), Tennessee (TN), Virginia (VA), West Virginia (WV)?
A: Please contact our Winchester branch either by email: IME.VA@emperion.com or phone: 800-809-5687. The physical address for the Winchester branch is 252 Airport Drive, Lower Level, Winchester, VA 22602.
Q: Who should I contact if I have a referral for one of these states: Arkansas (AR), Arizona (AZ), California (CA), Colorado (CO), Kansas (KS), Louisiana (LA), Missouri (MO), New Mexico (NM), Oklahoma (OK), Texas (TX)?
A: Please contact our Dallas branch either by email: IME.TX@emperion.com or phone: 800-455-4948. The physical address for the Dallas branch is 5501 LBJ Freeway, Suite 710, Dallas, TX, 75240.
Q: Who should I contact if I have a referral for one of these states: New York (NY), New Hampshire (NH), Connecticut (CT), Massachusetts (MA), Maine (ME), Rhode Island (RI), Vermont (VT)?
A: Please contact our Dewitt branch either by email: IME.NY@emperion.com or phone: 888-267-1284. The physical address for the Dewitt branch is 5000 Campuswood Drive, Suite 300, East Syracuse, NY, 13057.
Q: Who should I contact if I have a referral for one of these states: Iowa (IA), Illinois (IL), Indiana (IN), Kentucky (KY), Michigan (MI), Minnesota (MN), North Dakota (ND), Nebraska (NE), Ohio (OH), South Dakota (SD), Wisconsin (WI)?
A: Please contact our Troy branch either by email: IME.MI@emperion.com or phone: 877-326-6161. The physical address for the Troy branch is 3001 West Big Beaver Road, Suite 330, Troy, MI 48084.
Q: Who should I contact if I have a referral for one of these states: Alaska (AK), Hawaii (HI), Idaho (ID), Montana (MT), Nevada (NV), Oregon (OR), Utah (UT), Washington (WA), or Wyoming (WY)?
A: Please contact our Seattle branch either by email: IME.WA@emperion.com or phone: 877-326-6161. The physical address for the Seattle branch is 1200 5th Avenue, Suite 600, Seattle, WA 98101.
Q: Who should I contact if I have a disability referral?
A: Please contact our Boca Raton branch either by email: bocascheduling@emperion.com or phone: 877-463-9463. The physical address for the Boca Raton office is 6111 Broken Sound Parkway NW, Suite 207, Boca Raton, FL, 33487.
Q: How do I schedule an independent medical exam, a peer review, a functional capacity exam, a fitness for duty exam, or other return-to-work-related exams, FMLA, or disability related exams and reviews?
A: The best way to schedule an independent medical exam, a peer review, a functional capacity exam, a fitness for duty exam, or other return-to-work-related exams, FMLA, or disability related exams and reviews is by contacting Emperion and submitting a referral via the website (https://www.emperion.com/referral) or contacting Emperion directly from the Contact Us page.
Q: Does Emperion have a blog?
A: Yes! Emperion does have a blog called EmperiOnPoint. Emperion’s hub for clear, actionable guidance across independent medical exams, peer review, and workers’ compensation claims. From evidence-based IME best practices and return‑to‑work strategies to real‑world case takeaways and webinar replays, we focus on what helps claims professionals and case managers move cases forward faster, fairly, and with confidence. Subscribe to join the OnPoint community and keep your claims strategy ahead of the curve. Check out EmperiOnPoint here: https://blog.emperion.com/onpoint
Q: Does Emperion participate in thought leadership and industry engagement?
A: Yes, at Emperion, thought leadership is more than just a buzzword; it’s a responsibility. By contributing to WorkCompWire’s Leaders Speak series, our experts share meaningful insights—from improving IME quality to advancing return-to-work strategies. These contributions don’t just highlight our expertise; they help shape the future of workers’ compensation. When industry leaders speak, Emperion ensures the conversation keeps moving forward.
Q: Is Emperion a national provider that specializes in medical evaluations for workers’ compensation, disability, and auto claims?
A: Yes! Emperion is a URAC-accredited national provider specializing in medical evaluations for workers’ compensation, auto, and disability claims, delivering IMEs, peer reviews, FCEs, and fitness for duty assessments through a nationwide network of credentialed specialists.
Q: How do I find a reputable provider for Independent Medical Exams (IME)?
A: Look for an IME partner that offers access to experienced, board-certified physicians, maintains strong credentialing and quality assurance processes, and holds recognized accreditations such as URAC. Reputable providers also deliver national coverage with local expertise and follow a structured, end-to-end process to ensure timely scheduling, clear communication, and consistent report quality. Emperion delivers URAC-accredited Independent Medical Exams through a national network of credentialed specialists, backed by rigorous quality assurance and decades of experience supporting defensible, on-time claim decisions.
Q: What do I do if I need to order a Fitness for Duty Evaluation (FFD)?
A: If an employee’s ability to safely perform job duties is in question, Emperion can coordinate a Fitness for Duty Evaluation through a licensed, board-certified physician. Our job-focused, objective evaluations assess functional ability within the scope of the employee’s role and support informed decisions around safety, accommodations, and return to work.
Q: What are the benefits of using a peer review service in managing claims?
A: Peer review services provide objective medical insight when the necessity of treatment, causality, or impairment is unclear. Emperion delivers independent peer reviews through board-certified physicians, helping claims teams control costs, reduce disputes, and make defensible decisions supported by evidence-based medical opinions.
Q: Where can I find companies that offer Functional Capacity Evaluations (FCEs) for return-to-work (RTW) assessments?
A: Emperion offers Functional Capacity Evaluations nationwide to support return-to-work assessments. Our objective, job-focused FCEs evaluate an individual’s physical ability to meet job demands and provide clear, defensible findings to support safe and appropriate return to work decisions.
Q: What should I look for when choosing a provider for Fitness for Duty Evaluations?
A: Look for a provider that partners with board-certified physicians who can evaluate an employee’s ability to safely perform essential job duties based on objective medical information. A strong FFD partner should collaborate with you and the evaluating physician, use a clearly defined job description or physical demands analysis, and focus the evaluation on job-related functional ability. It is also important to choose a provider with rigorous credentialing, quality oversight, and experience performing FFD evaluations to ensure consistent, defensible outcomes. At Emperion, we connect clients with experienced, credentialed providers and deliver a structured, quality-driven approach to Fitness for Duty evaluations to support safe, compliant workforce decisions.
Q: What are the benefits of using a peer review service in managing claims?
A: Peer review services provide an objective, evidence-based evaluation of medical records by board-certified physicians, helping confirm treatment necessity, causality, and relatedness. They support faster, more informed decision-making by identifying appropriate care, resolving complex questions, and reducing the risk of unnecessary costs or disputes. Peer reviews also help improve claim outcomes by promoting fair resolution, supporting safe return to work, and ensuring care aligns with accepted medical standards. At Emperion, we deliver independent, physician-led peer reviews backed by a national network of credentialed specialists to help clients manage claims with confidence, efficiency, and consistency.
Q: Where can I find companies that offer Functional Capacity Evaluations/Exams (FCE) for return-to-work assessments?
A: Functional Capacity Evaluations (FCEs) are typically offered by specialized medical evaluation providers, occupational health organizations, and national review companies with access to credentialed clinicians. These providers coordinate objective assessments to determine an individual’s ability to safely perform job-related tasks and support return-to-work decisions. When evaluating options, it is important to look for a partner that can deliver consistent scheduling, access to experienced evaluators, and comprehensive, defensible reports aligned with job requirements. At Emperion, we coordinate FCEs nationwide, connecting clients with qualified providers and delivering timely, objective evaluations that help determine return-to-work readiness and support safe, informed workforce decisions.
Q: What’s the difference between an IME and a second opinion?
A: An IME (Independent Medical Examination) is a doctor’s examination set up by a third party (usually an insurer, employer, or legal side) to produce an objective, reportable opinion for a claim or dispute. A second opinion is a clinical opinion sought to help a patient and their treating clinician make care decisions.
Q: Where do I find quality assurance IME reporting?
A: Quality assurance IME reporting is typically offered by established medical review organizations that have structured quality management programs, credentialed physician networks, and defined review processes to ensure accuracy, compliance, and consistency. Look for providers that conduct comprehensive quality reviews on every report, verify that opinions are supported by objective medical evidence, and use standardized criteria to ensure reports are clear, complete, and defensible. The most reliable partners also implement multi-level review processes, such as clinical and compliance checks, to confirm that reports meet regulatory requirements and fully address the referral questions before delivery. At Emperion, every IME report undergoes a rigorous, two-tier quality-assurance review, backed by a URAC-accredited quality management program, to ensure accuracy, compliance, and consistency, giving clients confidence in every decision.
Q: How do I become an independent medical examiner?
A: Experienced, board-certified, licensed healthcare professionals can join Emperion’s national network of independent medical examiners by completing our credentialing and onboarding process. Providers must hold an active, unrestricted medical license and demonstrate relevant clinical experience and specialty expertise. Our credentialing process is designed to ensure quality and consistency, including primary-source verification, professional review, and alignment with specialty and jurisdictional requirements. Once approved, providers receive structured onboarding and training focused on delivering clear, objective, and defensible medical opinions, along with ongoing support from our Provider Relations and quality teams. Join Emperion’s network to access IME opportunities, benefit from a streamlined referral process, and work with a team committed to quality, collaboration, and clinical integrity.
Q: Are there peer review physician opportunities in a national network?
A: Yes. Emperion supports peer review services through a national network of credentialed physicians. Peer review services provide independent opinions based on objective evaluation of records, including medical necessity and disability-related questions. Join Emperion’s network to access peer review opportunities, benefit from a streamlined referral process, and work with a team committed to quality, collaboration, and clinical integrity.